Personalized Support
for Your Medical Needs

Request for equipment is received.

We will verify insurance coverage and patient responsibility.

We will reach out to the care team to obtain the required documentation needed to bill insurance.

The final checks are preformed to ensure the correct items are ordered.

We will work with your care team to ensure the equipment is delivered when needed.

Request for equipment is received.

We will verify insurance coverage and patient responsibility.

We will reach out to the care team to obtain the required documentation needed to bill insurance.

The final checks are preformed to ensure the correct items are ordered.

We will work with your care team to ensure the equipment is delivered when needed.

We’ll call to ask about your insurance benefits, physician information, your mobility limitations, and what you hope to accomplish with a new power mobility device (PMD).

You will then need to schedule an appointment with your physician to discuss your mobility needs. Once your physician documents these needs in your medical record and fills out a written order, an Reliable Medical representative will prepare a written order specifying the model of PMD and any accessories needed.

Once the forms are returned from the physician, Reliable will prepare and submit the documents to your insurance. Insurances typically we will take 2 weeks to review the claim and will send approval to Reliable Medical, and your physician.

Upon receiving approval, you will be given a phone call to schedule delivery and fit you new pediatric equipments.

Send the referral and release of records forms to our AAC Sales Consultants. They will verify the patient's insurance coverage for a speech-generating device (SGD).

Arrange a consultation with one of our AAC Sales Consultants, who will provide SGDs for you to trial with your patient.

Fill out and submit all necessary insurance documentation, including the evaluation report, letter of medical necessity, recent therapy notes, and IEP (if applicable).

We will gather all required doctor's signatures and documentation. Upon receipt, we will submit to insurance for authorization.

Upon insurance approval, we will order the SGD and schedule delivery once it arrives. Contact us anytime for training or support.

We’ll guide you through each step to get started with equipment like a ventilator.

Your physician will assess your needs, run tests, and send us the results.

We’ll handle the paperwork and submit everything to your insurance for approval.

Our trained staff and a licensed Respiratory Therapist will deliver and set up your equipment, and show you how to use it.

We’ll monitor your device monthly and check in periodically to ensure it’s working safely. We’ll also remind you when it’s time to see your doctor again for continued coverage.

We’ll walk you through the steps to get started with sleep equipment like a CPAP machine.

Your physician will assess your sleep and breathing needs and may order a sleep study.

Your sleep and breathing patterns will be recorded and the results sent to us.

We’ll submit all required documents to your insurance for approval and coordinate next steps once approved.

Our team will help you find the right mask and train you on how to use your device.

We’ll monitor your device remotely for the first 90 days to ensure it’s working well. After that, we’ll check in regularly and provide replacement supplies like masks and tubing as covered by your insurance.