Becoming a Registered User

As a Registered User, you are able to view invoices, save payment methods, make payments, view payment history as well as manage account settings such as AutoPAY and eDelivery.
There are several options present on the portal home screen to start registration:

• Register Now
• Register via code (if applicable/obtained from provider)
• Create Account
• Register Now Banner

Step 1:

• After selecting the registration option, enter the necessary information in the Register screen.
• Click Continue Registration Process.

Step 2:

• An email will be sent to the email address provided for verification purposes.

Step 3:

• Once the email has been received, select CONFIRM EMAIL.

Step 4:

• You will be directed to the portal and the Create Profile option.
• Enter all necessary information.

Step 5:

• After all information has been entered, a green check box will appear next to each line item of the Password criteria if all criteria are met.
• Select the Next icon.

Step 6:

• From the Add patient account screen, enter all necessary information.

Note: The account and invoice number are required.

Step 7:

• Once populated, select Complete Registration.

Step 8:

• The Summary screen will appear indicating registration is complete.

Step 9:

• Select Go To My Account.

Registered User Login

• To log into the Patient Portal after registration, navigate to the same home BillPay site.
• Under Account login, enter the email used to register in the Username field and the Password entered when registering.
• You will then be directed to your account with registered user options.

Registered User Options

As a Registered User, you are able to view invoices, save payment methods, make payments, view payment history as well as manage account settings such as AutoPAY and eDelivery.


There are several options present on the portal home screen to start registration:

On the Overview tab, the user will see options to:

• Make a payment
• Setup AutoPAY
• Enable eDelivery
• Manage their account
• Provide updated insurance information

Additional tabs can be selected at the top of the screen

• Invoice History
• Payment History
• My Profile

Setup AutoPAY

Registered users have the option to Setup AutoPAY on their account.

Step 1:

• After logging into the registered account, select the Setup AutoPAY hyper link on the left of the Overview page.

Step 2:

• The user is directed to the My Profile tab.

Step 3:

• If there is an email on the patient account in the system, it will be listed here. If no email is on file in the system, the fields will be empty and require information to be entered.

Note: This is NOT the user profile email. Email and phone number are required fields. This email will be the recipient of the Welcome to AutoPAY email along with all AutoPAY receipts after payment.

Step 4:

• Select the AutoPAY indicator. Once selected it will turn from gray to red.

Step 5:

• After any field has been updated, the Save changes option will turn from gray to red and be available for selection.

Step 6:

• If there is a payment method on file, it will display when the AutoPAY indicator is selected.

Step 7:

• Select either the payment method on file or the Add Payment Method option.

If selecting Add Payment, follow the prompts until the Payment methods has been added.

Step 8:

• Select the desired method of payment for processing AutoPAY and select “Save changes”

Step 9:

• Review the Opt-In screen which provides a detailed explanation of AutoPAY and select Accept.

Step 10:

• A message confirms the changes have been successfully saved will flash on the screen.

Step 11:

• The Welcome to AutoPAY email will be sent to the email listed.

Setup Delivery

Step 1:

• After logging into the registered account, select the Enable eDelivery hyper link on the left of the Overview page.

Step 2:

• The user will be directed to the My Profile tab.

Step 3:

• Navigate to the Delivery Method section.

Note: Paper Delivery is always the default setting.

Step 4:

• If there is an email on the patient account in the system, it will be listed here. If no email is on file in the system, the fields will be empty and require information to be entered.

Step 5:

• Select Electronic delivery. Don’t for get to uncheck Paper delivery!

Step 6:

• After any field has been updated, the Save changes option will turn from gray to red and be available for selection.

Step 7:

• Select Save Changes. A message confirming the changes have been successfully saved will flash on the screen.

Make a Payment

Step 1:

• After logging into the registered account, select the red Make Payment icon in the middle of the page.

Step 2:

• From the Payment screen, all open invoices available for payment will be displayed.

Step 3:

• Open invoice(s): Check the box next to the invoice(s) to be paid.

Note: If making a partial payment, select the hyper link “If you wish to pay partial amount click here”.

Step 4:

• If taking a payment against the asterisk invoice, a warning message will appear.

Step 5:

• Select method of payment: Select a payment method already on file or “Other method of payment” to enter an alternate payment method.

Step 6:

• After selecting the payment method, the Next button will change from gray to red and be available for selection.

Step 7:

• When a saved payment method on file is selected the verification screen will appear once Next is selected. If Other method of payment is selected, follow the prompts until the verification screen appears.


• Select Edit to be taken back to the overview screen to change the invoice, payment amount, or payment method.
• Select Next to process the payment.

Step 8:

• The final payment screen will allow the option to Save/print receipt or navigate to the Payment History tab.