Equipment Warranty Information
Every product sold by Reliable Medical carries a manufacturer’s warranty. Reliable Medical will notify all Medicare Beneficiaries of the warranty coverage, and we will honor all warranties under applicable law.
Reliable Medical will repair or replace, based on manufacturer warranty and/or Medicare-covered equipment while it is still under warranty. In addition, an owner’s manual with warranty information will be provided to beneficiaries for all durable medical equipment where this manual is available.
Return Policy
Non-Customized (Stock) Equipment
Reliable Medical and its affiliates will ACCEPT prorated (fees may apply) returns/refunds up to 30 days from date of purchase, AS LONG AS item is in new condition, with packaging intact and saleable. If a client is unsatisfied with an item, we will first offer to fix or replace it. Returns will be accepted following the standard rental agreement guidelines.
Special Ordered Items
Reliable Medical and its affiliates will ACCEPT prorated (fees may apply) returns/refunds up to 30 days from date of purchase, AS LONG AS item is in new condition, with packaging intact and saleable. If a client is unsatisfied with an item, we will first offer to fix or replace it. Returns will be accepted following the standard rental agreement guidelines.
Rental Equipment Return
Reliable Medical and its affiliates will ACCEPT prorated (fees may apply) returns/refunds up to 30 days from date of purchase, AS LONG AS item is in new condition, with packaging intact and saleable. If a client is unsatisfied with an item, we will first offer to fix or replace it. Returns will be accepted following the standard rental agreement guidelines.
Refunds
Credit Card
Will be processed immediately.
Check
After 15 days a refund check will be issued on the next accounts payable cycle.
Reliable Medical Will Not Accept Returns/Refunds, based on the following reasons
Customized
Equipment
Bath
Equipment
Wound Care/Ostomy Supplies
Respiratory Equipment
Nutrition
Supplies
Policy Of Collections
As a contracted provider for many insurance carriers, Reliable Medical can work with your insurance to provide benefit payment for items or services provided.
Unless your health plan holds you harmless, you are responsible for the full charges in the event that your insurance payors denies payment. If your balance is turned over to a 3rd party collection service, you will be responsible for all collection cost incurred, in an amount not to exceed fifty percent (50%) of the unpaid balance. Should any unpaid balance be referred to a collection agency, in addition, should any unpaid balance due be referred to an attorney for litigation, all reasonable attorney fees and court costs shall be paid for by the undersigned as allowed by the court.
Your Responsibilities
- Notify Reliable Medical when your insurance coverage changes.
- Pay for repairs for rented item from damage caused by misuse or neglect.
- Pay all deductible and balances left after all applicable insurance coverage.
- Forward any payments made to you from your insurance for our equipment or services to us in a timely manner.
- Notify Reliable Medical immediately of any changes in residence.
What Reliable Medical will do
- Reliable Medical will collect necessary documentation to bill your insurance.
- Reliable Medical will submit a claim on your behalf to your insurance.
- Reliable Medical will reprocess any claims that are initially denied by your insurance.
- Reliable Medical will never charge you more than your responsible portion after your insurance or deductible.
A $10.00 late fee will be added to each invoice not paid within 60 days.
- As a provider of services billable under the Medicare and Medicaid program and in accordance with several state laws, Reliable Medical is required to collect all applicable deductibles and patient balances after insurance coverage.
- If this creates a financial hardship, you may request an Application for Financial Hardship. Reliable Medical reserves the right to assess late fees on unpaid invoices.
- Contact your local branch for eligibility requirements.