Client Rights & Responsibilities

It is the policy of Reliable Medical Supply to assure client rights to the fullest extent possible. Therefore, all staff members are instructed to adhere to the following conditions:

• Clients have the right to be treated fairly with courtesy and respect.
• Client ‘s have the right to quality home care equipment services regardless of race, creed, religion, sex or source of payment.
• Clients have the right to request and receive detailed explanation of their bill for products and services.
• Clients have the right to reasonable participation in decisions regarding their home care services.
• Clients have the right to be communicated with in a way that they can reasonably understand.
• Clients have the right to refuse equipment and services; accepting full responsibility for that refusal.
• Clients have the right to choose their provider of home care services.
• Clients have the right to receive our assistance in transferring their home care service to another provider.
• Clients have their right to receive our assistance in transferring their home care service to another provider.
• Clients have the right to home care services in a timely manner, appropriate to their needs.
• Clients have their right to assured confidentiality, to review their records, and to approve or refuse the release of records.
• Clients have the rights to have competent and qualified people carry out the services for which they are responsible.
• Clients have the right to voice their grievances and recommend changes in policies and services.
• Clients have the right to be given reasonable notice of discontinuation of services.